RESUME

 
Professional ​
info​​

I am a UX Researcher for a small firm in the San Diego, California area. Most recently I have been working on a government contract for an organization in Baltimore, Maryland. The work centers on creating value added experiences for internal staff, specifically when interacting directly with the office of information technology. Prior industry work experience includes managing information system implementations, particularly electronic medical records into ambulatory practices, Web development project management and network administration for the casino/hotel industry.

Work​
experience​

User Experience (UX) Researcher
Agile Six, San Diego California

​October 2019 - present

 

  • Current contract for developing new technology for large US government organization

  • Work with multiple teams across the US to improve staff interactions with new and existing technologies

    • Leverage Service Now platform to create a ‘one stop shop’ for requesting services or ordering hardware/software

    • Deploy shopping catalog to streamline hardware/software requests to include budget considerations and external logistics team 

    • Develop emergency notification system that allows for global and regional notifications via email, browser push, and SMS with various technology offerings

  • Working in sprints, ensure research and design aspects of the development is covered

  • Conduct research, analyze results and present research report to product owners and other stakeholders 

 
UX Researcher, Contractor
Satori Interactive, Alpharetta Georgia

​June 2014 - present

  • Plan, organize, and conduct research for clients regarding how end users interact with various technology offerings.

  • Conduct research on live brand web sites, third-party sites, prototypes, wireframes, and more, across multiple platforms including desktop, tablet and mobile.

  • Research methodologies included interviews, usability testing, competitive studies, card sorts, ethnography

  • Develop schedule according to variety of methods to be used, availability and quantity of resources, and number of subordinate personnel assigned to participate in project.

  • Provide key user insights through data/information analysis.

  • Create deliverables, user experience point of views/presentations, research plans, research reports and recommendations to present to client stakeholders.

Associate Professor
University of Maryland, University College Europe
Kaiserslautern, Germany

​August 2015 - July 2019

 

I develop and facilitate teaching US service members and their dependents undergraduate and graduate computer science and information systems courses. 

  • Taught various undergraduate and graduate computer science (cybersecurity, MIS, logic) and information systems (IS in business and government) courses.

  • Actively engaged students through frequent interaction that motivates them to succeed.

  • Guided students in active collaboration and the application of learning in problem- and project-based assignments.

  • Assisted students in starting new career trajectories either as a first job or with transitioning from military service.

  • Provided rich and regular constructive feedback.

  • Demonstrated relevant and current subject-matter expertise, and help students connect concepts across specific academic programs.

  • Developed curriculum as needed.

 

 

UX Researcher
Northrop Grumman, Baltimore Maryland

​April 2015 - August 2015

 

  • Worked with the Northrop Grumman UX team on various projects for the Social Security Administration.

  • Researched, designed, tested new internal correspondence site for usage across departments and between

  • personnel.

  • Presented research findings in order to obtain stakeholder sign-off on prototype design.

  • Conducted interviews to determine design specifications.

  • Organized and conducted end user prototype testing. Detailed note taker during prototype testing.

  • Qualitative and quantitative findings written and presented to senior leadership.

Skills

Miro

Sketch

Figma

Photoshop

Illustrator

Axure

Balsalmiq

Visio

Adobe XD

NVivo

Dedoose

SPSS

R

Languages
Languages

HTML/CSS

Ruby on Rails

Java

HTML/CSS

Ruby on Rails

Java Script

Java

French [intermediate]

German [beginner]

Service

AC: CHI Late-Breaking-Work

RecSys

CSCW

Creativity & Cognition

IDC

NordiCHI

Graduate Student Association: 

     Vice-President

User Studies Lab Manager

G

Education
University of Maryland, Baltimore County Maryland (UMBC)
MS, Human Centered Computing (HCC)

May 2014

University of Phoenix
MBA

March 2003

Indiana University, Bloomington Indiana
BA, Journalism, French minor

​December 1995

Villanova University, Villanova Pennsylvania
Project Management Certification

​August 2002

 

Follow me

© 2020 by Germaine Irwin

 

Call

T: 609*271*1910

Contact

germaine dot irwin [at] gmail

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