I am a UX Researcher for a large, Fortune 500 company. My primary role is supporting one of our external applications (mobile & web) which receives ~66k users per week. The work centers on creating value added experiences for customers who are booking services directly for themselves or on behalf of their team, which varies in size from 2 to 50. Prior industry work experience includes managing information system implementations, particularly electronic medical records into ambulatory practices, Web development project management and network administration for the casino/hotel industry.
Senior User Experience (UX) Researcher
J.B. Hunt, Lowell Arkansas
January 2021 - present
Dedicated researcher for Carrier 360 web and mobile applications
Work with multiple teams across the US to improve carrier interactions with loadboard application(s)
Working with the product owner and UX designers, determine future features for encouraging engagement
Determine appropriate/effective research methods to determine actionable insights for application development
Agile Six, San Diego California
October 2019 - February 2021
Current contract for developing new technology for large US government organization
Work with multiple teams across the US to improve staff interactions with new and existing technologies
Leverage Service Now platform to create a ‘one stop shop’ for requesting services or ordering hardware/software
Deploy shopping catalog to streamline hardware/software requests to include budget considerations and external logistics team
Develop emergency notification system that allows for global and regional notifications via email, browser push, and SMS with various technology offerings
Working in sprints, ensure research and design aspects of the development is covered
Conduct research, analyze results and present research report to product owners and other stakeholders
UX Researcher, Contractor
Satori Interactive, Alpharetta Georgia
June 2014 - present
Plan, organize, and conduct research for clients regarding how end users interact with various technology offerings.
Conduct research on live brand web sites, third-party sites, prototypes, wireframes, and more, across multiple platforms including desktop, tablet and mobile.
Research methodologies included interviews, usability testing, competitive studies, card sorts, ethnography
Develop schedule according to variety of methods to be used, availability and quantity of resources, and number of subordinate personnel assigned to participate in project.
Provide key user insights through data/information analysis.
Create deliverables, user experience point of views/presentations, research plans, research reports and recommendations to present to client stakeholders.
University of Maryland, University College Europe
August 2015 - July 2019
I develop and facilitate teaching US service members and their dependents undergraduate and graduate computer science and information systems courses.
Taught various undergraduate and graduate computer science (cybersecurity, MIS, logic) and information systems (IS in business and government) courses.
Actively engaged students through frequent interaction that motivates them to succeed.
Guided students in active collaboration and the application of learning in problem- and project-based assignments.
Assisted students in starting new career trajectories either as a first job or with transitioning from military service.
Provided rich and regular constructive feedback.
Demonstrated relevant and current subject-matter expertise, and help students connect concepts across specific academic programs.
Developed curriculum as needed.
Northrop Grumman, Baltimore Maryland
April 2015 - August 2015
Worked with the Northrop Grumman UX team on various projects for the Social Security Administration.
Researched, designed, tested new internal correspondence site for usage across departments and between
Presented research findings in order to obtain stakeholder sign-off on prototype design.
Conducted interviews to determine design specifications.
Organized and conducted end user prototype testing. Detailed note taker during prototype testing.
Qualitative and quantitative findings written and presented to senior leadership.
Ruby on Rails
Ruby on Rails
AC: CHI Late-Breaking-Work
Creativity & Cognition
Graduate Student Association:
User Studies Lab Manager
University of Maryland, Baltimore County Maryland (UMBC)
MS, Human Centered Computing (HCC)
University of Phoenix
Indiana University, Bloomington Indiana
BA, Journalism, French minor
Villanova University, Villanova Pennsylvania
Project Management Certification